Pérolis Ships Worldwide
Delivery Times:
- United Kingdom: Your order will typically arrive within 6 – 10 working days.
- United States: Expect your order in 6 – 12 working days.
- Australia: Anticipate delivery in 7 – 14 working days.
- Canada: Your order should reach you in 7 – 14 working days.
- Europe: Delivery times range from 7 – 15 working days.
- Rest of the world: Please allow 10 – 15 working days for delivery.
Shipping Information
Please note that delivery times may vary during busy periods. We recommend checking with your courier for their shipping deadlines. All orders come with tracked delivery and are dispatched from our warehouse within 24-48 hours after the order is placed.
Late or Lost Orders
Ensure you provide the correct delivery address when placing your order. Pérolis is not responsible for missing parcels sent to incorrect addresses or if delivery instructions specify leaving the package with a neighbor or in an outbuilding.
Countries We Cannot Ship To
Unfortunately, we are unable to ship to the following country:
- China
Returns
We offer a 30-day exchange or refund guarantee from the date of delivery. Please note that we are not responsible for customs charges (import duties or taxes) on returned items. All costs and charges related to returning your order are your responsibility. We highly recommend using tracked shipping or obtaining proof of postage, as we cannot refund or exchange items lost during the return process. Orders returned after the 30-day window will be sent back to the customer.
How to Request an Exchange or Refund
Please review our Refund Policy and follow the instructions provided. To be eligible for a refund or exchange:
- Items must be unworn (except for trying on).
- Include all original tags and packaging.
- Items that do not meet these conditions are not eligible.
Exchange Policy
You can exchange your purchase within 30 days of receiving the item, provided it is unworn and in its original packaging. We cover the cost of the first exchange. Subsequent exchanges will incur delivery costs.
Refund Policy
Refunds will be processed back to the original payment method once your return is received and inspected at our warehouse. Please allow 7-14 days from the date of delivery for the refund to be issued. You will be notified when the refund is completed.
Additional Costs
Pérolis is not responsible for customs charges (import duties or taxes) on returned items. All costs related to returns are the customer’s responsibility. We strongly recommend tracked shipping or obtaining proof of postage to ensure your return reaches us.
Faulty Items
If you receive a faulty item, please contact us at contact@perolis.com within 30 days of receiving the item. In your email, include:
- Your order number.
- A description of the issue.
- Photographic evidence of the damage.