At Pérolis, we are dedicated to providing outstanding customer service and ensuring your complete satisfaction with every purchase. Your happiness is our top priority, and we are committed to addressing any concerns regarding your order.
We proudly offer a 100% money-back guarantee on all our products if they arrive defective or are damaged during shipping. If you’re not fully satisfied with your purchase for any reason, our team will work diligently to resolve the issue.
To process returns efficiently, please contact our support team at contact@perolis.com. Make sure to include a photo of the item in its original packaging to help us address any quality or sizing concerns.
When sending a return request via email, use “Return” in the subject line and provide a detailed explanation of the issue.
Our return policy is valid for 30 days from the delivery date to your address. Please note that returns or exchanges are not accepted beyond this 30-day period, and this policy applies only to original orders, not to items that have already been exchanged.
To qualify for a refund or exchange, all items must be returned in their original condition, with tags intact.
We offer free shipping for all orders at Pérolis, but please be aware that return shipping costs are not covered by our policy.
For any questions or assistance regarding returns, feel free to contact us at contact@perolis.com.
Your satisfaction is our priority, and if you are not completely satisfied with your order, reach out to our support team, and we’ll do our best to assist you.